Training Programs

Our workshops are designed for new and experienced supervisors and managers. Many of our clients schedule a series of programs over the course of a year. Programs can also be scheduled individually. We offer numerous programs in addition to those listed below, so please feel free to call if you do not see a program that meets your specific needs.

Attracting and Retaining Employees for Bottom Line Results

It takes qualified and dedicated people to turn dreams into reality. Attracting and retaining the best people does not happen by accident. Topics covered in this interactive program include how to attract qualified candidates, 5 steps to a successful interview process, effective employee retention strategies, and how to become an employer of choice.

Business Etiquette

Business success is in large part based on personal relationships. Understanding the unwritten rules of business etiquette will give participants added confidence in business and social settings.  Topics covered include telephone, email and internet use; business meetings, dining, networking events, and dressing for success.

Leadership

Leadership is the glue that holds teams together and gives them purpose and vision. Designed for team leaders at all levels of an organization, this program covers the characteristics of a successful leader, the importance of trust, how to effectively set expectations, performance management and leading organizational change.

Presentation Skills

Effective public speaking skills are essential in today's competitive environment. Participants will learn how to overcome their nervousness and deliver powerful and effective business presentations. Topics covered in this fast paced, interactive program include understanding communication, giving your audience what they want, preparing your material and presenting with confidence.

Performance Management

Designed for supervisors and managers, this program emphasizes the importance of keeping employees motivated. Topics covered include setting meaningful objectives, giving feedback, preparing and delivering performance appraisals, and managing difficult employees.

Employment Law for Supervisors and Managers

This program covers the legal issues supervisors and managers face in today’s litigious society. Topics covered include the pre-employment interview, employment discrimination laws, sexual harassment, wage and hour laws, the Family and Medical Leave Act, the Americans with Disabilities Act, and documenting disciplinary conversations.

Managing Workplace Conflict

Designed for employees at all levels of your organization, participants will leave the session with an understanding of how properly managing conflict will result in improved morale, performance and productivity. Topics covered include costs of workplace conflict, reasons conflicts occur, the three levels of conflict, conflict management strategies, barriers to resolving conflict, and the 4 essential steps to managing conflict.

Time Management

Time is our most precious possession. We all have the same 168 hours each week. How we use our time determines the quality of our life including our effectiveness at work. This program is designed to help participants understand how they use their time, if the time used has corresponding value, the importance of setting goals, developing plans to meet your goals, and how to overcome time wasters.

Preventing Workplace Harassment

This workshop teaches participants how to recognize and prevent harassment in the workplace. Topics covered include recognizing workplace harassment, the definition of sexual harassment, workplace responsibilities to prevent harassment, and handling a complaint of harassment.

The Power of Effective Workplace Communication

The success of a business endeavor depends more on effective communication than on its products and services. Topics covered include understanding communication styles, classifying communication preferences, major constraints to effective communication, and how to use differences in communication styles to your organization’s advantage.

Conducting Effective Meetings

Approximately 11 million business meetings occur in the U.S. each day and most participants think they are a waste of time. This program covers how to make meetings more productive in less time. Topics include when to schedule meetings, who should be invited, the importance of an agenda, what should be included in the agenda, group decision making and the responsibilities of the meeting participants.

Team Dynamics

A high performance team achieves full commitment from team members and empowers them to perform to higher levels. This powerful teambuilding experience is designed around your team's function, specific needs, members and organizational culture to produce long-term, measurable results.

Behavioral Interviewing and the Law

The costs associated with hiring the wrong person for a job are staggering. This program covers interviewing practices that dramatically improve the likelihood of hiring the right person for the job. Topics include 5 steps to a successful interview, determining critical job requirements, the behavioral interview process, obtaining information in a legal manner, and accurately analyzing responses to interview questions.